Emergency Medical Access:

The following benefits are on an access only basis and include:

  • Emergency telephonic advice and information – 24 hours, seven days a week
  • Referrals to medical practitioners and facilities
  • Liaison with next of kin to keep them informed
  • Travelling companions for stranded minors (motor vehicle collisions)
  • Telephonic medical and travel advice
  • Repatriation of mortal remains or local burial

In addition to the general medical advice service, medical operators will guide a person through a medical crisis situation involving you. You will receive emergency advice or have necessary support organised by utilising the 24-hour Contact Centre Doctor. This service includes referrals to Crisis lines in case of:

  • Poison Hotline – In House
  • Suicide Hotline – Life Line
  • Rape and HIV counseling
  • Family and domestic abuse
  • Child abuse
  • Trauma and bereavement counseling

For your medical aid or own account:

  • Emergency medical response to the scene of an incident
  • Emergency medical transportation to the nearest appropriate medical facility
  • Transfer of emergency medicine and blood

Please note: Medical cover is only valid for emergencies within the borders of the Republic of South Africa.